Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal information.
1. Introduction
This Privacy Policy explains how we collect, use, and protect personal information when users visit our website, create an account, purchase products, or leave reviews. We are committed to protecting the privacy and security of our users' personal data.
This policy explains what information we collect, how it is used, and the rights users have regarding their data.
2. Information We Collect
We collect the following types of personal information when users interact with our website.
Account Information
When users create an account on our website, we collect:
- • Email address
Passwords are not stored in plain text. Passwords are securely hashed before being stored in our database to protect user accounts.
Order Information
When users place an order, we collect:
- • Shipping address
- • Email address (used for order confirmations and delivery updates)
Payment Information
We do not collect or store payment card information directly.
Payments are processed securely through the third-party payment processor Stripe. Stripe handles payment details such as credit card numbers and billing information in accordance with its own privacy and security policies.
3. User Generated Content
Our website allows users to leave reviews on products.
When users submit reviews, the following information may be publicly visible:
- • Username or display name
- • Review text
- • Rating given to the product
Users should avoid including personal information in reviews.
4. How We Use Personal Data
We use the information collected for the following purposes:
- • Creating and managing user accounts
- • Processing and delivering orders
- • Sending order confirmations and delivery updates
- • Allowing users to submit and view product reviews
- • Improving our website and services
- • Preventing fraud or misuse of the website
We only use personal data when necessary for these purposes.
5. Sharing Personal Data
We do not sell or rent users' personal data.
Personal information may be shared with trusted third parties only when necessary, including:
- • Payment processing services such as Stripe
- • Delivery companies to ship purchased products
- • Technical service providers who help operate the website
These third parties are required to handle personal data securely.
6. Data Security
We take appropriate technical and organisational measures to protect personal data.
These measures include:
- • Secure storage of personal data
- • Password hashing to protect user accounts
- • Secure payment processing through trusted providers
- • Protection against unauthorised access or misuse
Note: While we take strong security measures, no online system can be completely risk-free.
7. Data Retention
We only keep personal data for as long as necessary to fulfil the purposes described in this policy.
For example:
- • Account information is stored while the account remains active
- • Order information may be kept for record-keeping and legal requirements
Users may request deletion of their account or personal data where applicable.
8. User Rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, users have several rights regarding their personal data.
These include the right to:
- • Access the personal data we hold about them
- • Request corrections to inaccurate data
- • Request deletion of their personal data
- • Object to certain types of data processing
Requests regarding personal data can be made by contacting us.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements.
The latest version will always be available on our website.
Questions about Privacy?
Contact our customer service team if you have any questions or concerns about your data.
Email: contact@cleangarmz.com