Returns & Refunds Policy
We stand behind our products. Learn about our hassle-free returns process.
Eligible for Refund or Exchange
We're committed to your satisfaction. You can request a refund or exchange if you meet the following conditions:
Within 7 Days of Delivery
- • Return items in original condition
- • Items with quality defects or manufacturing issues
- • Incorrect sizing due to our size guidance
Item Condition Requirements
All returned items must be intact and relatively undamaged depending on the cirumstances. Items showing signs of wear, damage, washing, or use can't be refunded. Exceptions apply if damaged before arrival.
Refund Processing Timeline
Working Days
We'll process your refund or arrange re-delivery once we receive your return.
Good news: Return shipping is covered by us. Original shipping and insurance fees can't be refunded.
Non-Refundable Conditions
We cannot process refunds in the following cases:
Item Damage or Misuse
Products showing signs of wear, damage, odors, washing, or use most likely cannot be refunded.
Self-Initiated Returns
If you arrange your own return without contacting customer service first, refunds cannot be processed. Always contact us to get an authorized return address.
Lost or Customs-Held Packages
Due to the nature of international shipping, full refunds for lost or customs-seized packages may not be possible. We can offer a partial refund—contact us for details.
Incorrect Package Declarations
If customs fees or taxes arise from incorrect package declarations, we'll cover these costs. Always declare items accurately.
How to Return Your Item
Contact Customer Service
Reach out to us via email to initiate a return. We'll provide you with the nearest return address.
Pack Your Item
Ensure the item is secure and undamaged during packaging.
Ship to Our Address
Use the return address provided by our team. We cover all return shipping costs.
Receive Your Refund
Once we receive and inspect your item, we'll process your refund within 3 working days.
Refund Methods
We Support PayPal Refunds
Your refund will be processed back to your original PayPal account within 3-5 business days after we confirm receipt of your return.
Have questions about your refund? Our customer service team is here to help. Reach out anytime!
Need Help?
Contact our customer service team for any questions about returns or refunds.
Email: contact@cleangarmz.com